JOB SATISFACTION AND ORGANIZATIONAL CITIZENSHIP BEHAVIOUR OF EMPLOYEES IN SELECTED DEPOSIT MONEY BANKS OF LAGOS STATE, NIGERIA
Abstract
The Nigerian baking sector has witnessed a lot of transformation given the different events that have taken place from recapitalization, economic meltdown and change of Chief Executive Officers. Despite the transformation, the activities of the banking sector have increased economic development and relative stabilization in the financial systems. This importance of human capital in this context cannot be underestimated as they play a key role in the implementation of transformative strategies in the Nigerian banking sector. The study adopted the survey research design in carrying out this research. The population of the study includes 59678 employees from 10 chosen banks in Lagos State. Data for the study was analysed using descriptive statistics and also inferential statistics (correlation analysis) under the statistical package for social sciences (SPSS). The result of hypothesis revealed that there is a significant relationship between job satisfaction and organizational citizenship behavior among employees of chosen deposit money banks in Lagos State. This implies that an increase in job satisfaction increases organizational citizenship behavior among employees of chosen deposit money banks in Lagos State. The study thus provided empirical evidence to support theoretical models that prescribe a link between job satisfaction and organizational citizenship behavior. The researcher discovered that job satisfaction has become the major factor for enhancing organizational citizenship behavior. Therefore, the management of banking sector should produce atmosphere where employees feel satisfied on their jobs.
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