COVID-19 BORN DIGITAL TECHNOLOGY, RECEPTIVITY AND READINESS AS PREDICTORS OF SECRETARY JOB PERFORMANCE IN OGUN STATE OWNED PUBLIC UNIVERSITIES
Abstract
The study examined the extent to which Covid-19 born digital technology, receptivity and readiness predict secretary job performance in Ogun State owned public universities. A descriptive survey research design was used. The population of the study comprised fifty-nine secretaries’ in Tai Solarin University of Education, Ijagun, Ogun State. Since the population was manageable by the researchers, there is no need for sampling. The whole population was studied. Researchers Instrument tagged ‘Covid-19 Born Digital Technology, Receptivity, Readiness and Job Performance Scale (COVIDDTRRS)’ with reliability coefficient 0.805 was used for data collection. Descriptive statistics of mean and bar-charts were used for answering research questions. Multiple Regression analysis was used for testing hypothesis at 0.05 significance level. The findings revealed that teleconferencing solutions, interactive voice response, telework, dashboard and electronic collaborative work were among Covid-19 born digital technology. It was also indicated that readiness in terms of skills and competencies which includes readiness in digital publication, communication, collaboration, image processing, office management, online meeting and scheduling might drive secretary job performance. The receptivity natures of secretary such as willingness to use new digital tools, to acquire new idea, listen to new ways of work, seeks knowledge on digital tools, acceptance of new work-shift, listen to colleagues, improves on work strengths, weakness and self-image drive secretary job performance during the current Covid-19 pandemic. The findings also shown that about 89.1% of the variance in secretaries’ job performance during the current Covid-19 pandemic was accounted for by the linear combination of the independent variables (Covid-19 born digital technology, receptivity and readiness). Special online training and workshop should be given to secretaries on the new Covid-19 born ICT, in order to improve their efficiency and effectiveness in using such digital technology tools towards enhancing productivity and job performance.
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