EFFECT OF JOB STRESS ON EMPLOYEE CONTERPRODUCTIVE WORK BEHAVIOUR: A CASE STUDY OF DELUXI NIGERIA LIMITED

Abstract

The purpose of this research is to evaluate the general effects of six hypothesized factors that contribute to job stress and subsequently productivity level in employees at Deluxi Nigeria Limited. The data utilized was acquired using a questionnaire method that consists of 72 participants which amount to more than 80% of the total workforce. The major objective of this study is to delineate the causes of job stress and their effect on productivity level. The methodology used was a reflective approach that involves two basic phases; the measurements model phase and the structural model phase. The independent constructs include career development, work overload, role ambiguity, job insecurity, work family life, personality, while job stress and productivity level were dependent variance. The result demonstrated a good reliability and validity with AVE (0.57 - 0.90), Composite Reliability (0.71 - 0.95), Cronbach Alpha (0.17 - 0.90); although, JOBINS and WORKOVER have Cronbach value of 0.172 and 0.303 respectively. However, this anomalies occur as a result of low outer loading of the individual items that formed the construct (<0.50). Again, all the constructs conform to the standard for discriminant validity. Fornell – Larker’s criteria values were higher for internal correlation than for external. Furthermore, the result of HTMT buttresses the correlation with none of the value going above the cut-off of 0.90. Using the significance value of 0.05, the result of the structural modeling discovered that CARDEV, JOBIN, ROLEAMB are significant with p-values lesser than 0.05. However, WORKFAM, PERS and WORKOVER have little effect on JSTRESS with p-values of 0.3, 0.9, and 0.2 respectively. Also, path analysis revealed that there is no direct effect between the independent construct and productivity level. However, there is an indirect relation via job stress. The study also reveals that career development, job insecurity and role ambiguity are the major factors that contribute to work related stress. It was therefore recommended that the company consider all these factors when designing a stress management scheme for the workers in order to enhance her productivity.