IMPACT OF KNOWLEDGE MANAGEMENT ON ORGANISATIONAL COMPETITIVENESS: A STUDY OF FIRST BANK OF NIGERIA PLC IN ABUJA
Abstract
Despite the reported importance on the effect of knowledge management on organisational competitiveness, very few studies have empirically examined and explored these relationships in the literature, especially in emerging economies. To fill this knowledge gap, the study aimed at examining the effect of knowledge management on organisational competitiveness in First Bank, Nigeria, as studies of this nature is still scarce in the literature especially in emerging economies like that of Nigeria. Knowledge management in the literature has largely been measured using knowledge infrastructure capability, knowledge process capability and knowledge relational capability. To this end, the study empirically assessed whether knowledge infrastructure capability, knowledge process capability and knowledge relational capability have significant effect on organisational competitiveness. Data were collected from employees working in First Bank of Nigeria situated in Abuja. A total of 129 returned questionnaires were analysed. Structural equation modelling was used to analyse data processed on Smartpls3. Findings reveal that knowledge infrastructure capability and knowledge relational capability have a positive and significant relationship with organisational competitiveness. Contrarily, knowledge process capability was discovered to have no significant relationship with organisational competitiveness. The study therefore recommends that irrespective of the various knowledgeable resources, Knowledge Management infrastructure capabilities standalone contributions to organizational competitiveness, their combination or interaction effect is stronger and will yield better results in predicting firms’ competitiveness.
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